Privacy Policy & Mobile Terms of Service
Last Updated: September 10, 2026
Tetra Tree Service ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy and Mobile Messaging Terms explain how we collect, use, and protect your information when you visit our website, request an estimate, or interact with our SMS/text messaging service.
1. Information We Collect
We collect information directly from you when you submit a quote request form, contact us by phone or SMS, or interact with our field services. This information may include:
Contact Information: Full name, mobile phone number, and email address.
Property Details: Physical service address, property access details, and specific project requests (e.g., tree removal, storm cleanup, pruning, stump grinding).
Communication Records: Inbound and outbound SMS history, estimate requests, and service notes.
2. How We Use Your Information
- Delivering accurate on-site price quotes and tree risk assessments.
- Scheduling estimate appointments and coordinating service crew dispatch.
- Sending service updates, quote confirmations, and follow-ups regarding your request.
- Processing invoices and payments for completed services.
3. Strict Non-Sharing Statement for Mobile & SMS Data (Carrier Compliance)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, leased, or shared with any third parties or lead generators under any circumstances. All categories of data sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding trusted technical service providers (such as SMS routing aggregators and cloud communication platforms) strictly necessary to transmit our direct communications to you.
4. Mobile Messaging Terms & SMS Consent
By providing your mobile phone number on our website quote forms, submitting an inquiry through our local marketing channels, or initiating an SMS text message to our business number, you consent to receive text messages from Tetra Tree Service regarding your estimate and service request.
Message Frequency: Message frequency varies depending on your service request, appointment schedule, and quote status.
Message & Data Rates: Message and data rates may apply depending on your mobile carrier and mobile service plan.
How to Opt-Out: You can cancel the SMS service at any time. Simply reply STOP to any text message received from us. After you send "STOP," we will send a single confirmation SMS confirming your unsubscription, and no further automated text messages will be sent to your number.
How to Get Help: If you need assistance or have questions regarding our text messages, reply with the word HELP to any message, or call/email us directly.
Carrier Disclaimer: Mobile carriers (including but not limited to AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages.
5. Information Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to customer contact details is restricted to authorized personnel managing dispatch, customer estimates, and project execution.
6. Third-Party Links & Services
Our website and estimates may include links to trusted third-party services (such as customer financing applications via Hearth or electronic card payments through Chase). We are not responsible for the privacy practices or terms of third-party platforms. We encourage you to review their respective privacy notices when accessing their services.
7. Updates to This Policy
We reserve the right to modify this Privacy Policy and Mobile Terms at any time. Any changes will be posted directly to this page with an updated date.
8. Contact Us
If you have questions or concerns regarding this policy or our data practices, please contact us at:
Business Name: Tetra Tree Service
Operating Area: Meigs County, TN & surrounding areas
Phone: 423-435-6957
Email: Alexander@TetraTrees.com